Get in Touch
We're here to help with any questions about your order or our products
Business Hours
Monday - Friday: 9am - 5pm
Orders before 5pm ship same day
Orders before 5pm ship same day
Email Us
help@thescentreserve.com
Response within 24 hours
Response within 24 hours
Shipping Info
Standard tracked delivery: 2 to 6 working days
Free shipping over €60,00
Free returns
Free shipping over €60,00
Free returns
Frequently Asked Questions
Where is my order?
Please check your inbox for a shipping confirmation email. If your order has been dispatched, it will include a tracking number.
How long does delivery take?
Orders placed before 5pm are dispatched the same day. Standard tracked delivery usually takes 2 to 6 working days, and orders over €60,00 ship free. See our Shipping policy for details.
My tracking says delivered, but I haven't received it?
Please check around your property and with neighbours in case it was left in a safe place. If you still can't find it, contact us using the form.
How do I return my order?
Please email us at help@thescentreserve.com to start a return. Returns are free. See our Refund policy for details.
My order has arrived damaged
Please send us photos of the damage and your order number using the contact form. We'll sort it out quickly.
Send us a message
Fill out the form below and we'll get back to you as soon as possible
Important Information
We aim to respond within 24 hours (Monday-Friday), this may take longer during busy periods. Please check your spam folder.
Orders placed before 5pm are dispatched the same day. Standard tracked delivery usually takes 2 to 6 working days, and orders over €60,00 ship free. Tracking is provided. See our Shipping policy.